Some sixteen years, three months, thirteen days, seven hours and some thirty one minutes ago, I signed up for an account with what was then a promising ISP. I had just lost my old ISP account due to internal mismanagement and was scrambling to find a new service. Like gumdrops from the sky, there they were. They were even offering, as an incentive, a new digital camera for newly enrolled customers who signed up with them within a certain time period. Having been interested in the technology but unable to afford it, I jumped at the opportunity.
Over the years, until recently, I haven’t had any complaints about them either. Over time, I’ve downgraded the service from full ISP to an e-mail account but, through the years, moves, and tribulations I’ve stayed with them when others have fallen by the wayside. They’ve been a good service over the years and, again up until recently, I’ve enjoyed being with them.
However, they’ve changed. It is as though they’ve gone from being “customer friendly” to “all about the company at all costs”. So I figure, it’s time for us to part ways. In addition to being charged extra for storage space for my e-mail, recently, their service has become erratic. Considering the nature of my account, that’s a deal breaker for me. I have completed the monumental task of switching several hundred accounts over to the new e-mail and will be closing the account today.
Not only will this give me more freedom with my money, but it will eliminate quite a bit of stress from my month in wondering whether they got paid and whether I would get my e-mails in a timely fashion (if at all). I’ll be able to take that money and go do other things or, even better, save it for a rainy day.
This entire blog post may also be an allegory for friendships that are now toxic and have outlived their inherent goodness. Let the deletions and cancellations begin.